July 2, 2016

Partly cloudy

Library launches 24-hour texting service

MEDINA — Patrons of the Medina County District Library now can text message librarians with questions.

The MCDL launched the service last week through an online reference service called KnowItNow24x7 that connects Ohioans with librarians 24 hours a day, community relations manager Heather Coontz said.

The text service is geared toward “anyone with a question,” Coontz said. “If we don’t know the question immediately, we will know where to find it.”

To get started, patrons should text “MCDL” to 66746. They also can precede questions with “knowitnow” within the text message to receive an answer through the statewide system.

“If someone texts MCDL to 66746 it will be answered by MCDL staff. If we are closed at the time, we will answer it when the library reopens,” Coontz said. “If someone texts knowitnow to 66746, it will be answered through the statewide system. We are recommending this if someone is looking for an answer to a question when we are closed so that they will receive faster service.”

Librarians will use resources available at all branches to find answers.

“We will respond as quickly as possible,” Coontz said. “We will have staff at each of our libraries logged into the system so there will be multiple staff members available to find the necessary information.”

Since they are limited on space, the answer may come in the form of a link to a website. The service is free, but regular phone charges apply.

Contact Lisa Hlavinka at (330) 721-4048 or lhlavinka@medina-gazette.com.