October 22, 2014

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Lodi Hospital’s emergency room wins national award

LODI — For the seventh year in a row, Lodi Community Hospital has won national recognition for its emergency room.

The hospital’s ER is one of only 24 in the nation to receive this year’s Press Ganey Summit Award, given to hospitals ranked in the top 5 percent for patient satisfaction.

“As in years past, I am extremely proud of our staff, especially the physicians and nurses who work in our emergency room,” hospital President Thomas Whelan said.

Hospital officials called the award “one of the health care industry’s most coveted symbols of achievement.”

Press Ganey Associates is a consulting firm that analyzes patient satisfaction surveys and makes recommendations to more than 10,000 clients in the health care industry, including half of all U.S. hospitals.

To qualify for the Summit Award, hospitals must maintain exceptional levels of patient satisfaction for three years in a row. That means Lodi Community Hospital, which is operated by the Akron General Health System, has had very high patient satisfaction for a decade.

“This award is a reflection of our emergency department’s commitment to excellence in care and our tradition of treating every patient with compassion,” said Dr. Richard Kessler, medical director of the hospital’s emergency department.

Hospital officials said the ER uses a telephone text-messaging program, timely follow-ups and strong staff communication to maintain its patient satisfaction ratings.

To check on ER wait times, representatives said patients can text AkronER to 95495.

The Summit Award also is given to hospitals for patient satisfaction in other categories: clinical care, ambulatory surgery, inpatient care, inpatient behavioral health, medical practice and outpatient care.

Nationwide, 114 hospitals were honored in the seven categories.

Whelan said he expects the hospital to continue to excel.

“Our staff is committed to providing excellent medical care and personalized service,” he said. “Our patients’ satisfaction remains a top priority and a pillar of our values as an organization.”

Contact reporter Nick Glunt at (330) 721-4048 or nglunt@medina-gazette.com.