June 27, 2016

Partly sunny

Discount Drug Mart in Medina to add call center

MEDINA — Discount Drug Mart, with corporate headquarters in Medina, plans to add 30 jobs at a planned call center in the city over three years, beginning in 2014.

City Council approved a job creation grant with the company at a special meeting Monday.

Discount Drug Mart, the drugstore chain with corporate headquarters in Medina, plans to add a call center to its 211 Commerce Drive location, creating 30 full-time jobs in three years. (GAZETTE PHOTO BY KIERA MANION-FISCHER)

Discount Drug Mart will renovate a warehouse at its property at 211 Commerce Drive to become a 1,620-square-foot call center.

Kimberly Rice, the city’s economic development director, told Council during a Finance Committee meeting several weeks ago that Discount Drug Mart had been considering another location for the call center.

“We were able to talk to them about doing the expansion here,” she said.

Rice said Drug Mart chose Medina, in part, because of the incentive and the fiber optic network.

The jobs will be full time and the call center will deal with customer service related to prescriptions, she said.

The company will invest a planned $498,100 in the project, including facility improvements, new machinery and equipment and new furniture.

Under the terms of the grant, Discount Drug Mart could receive a job creation grant subsidy of a maximum of $8,980.50 each year for 10 years as long as it creates and retains the jobs specified.

The company has agreed to create 15 jobs in 2014, 10 in 2015 and five in 2016, with a total of $1.4 million in payroll.

Mayor Dennis Hanwell said the company has to prove to the city through records that it has created the jobs it promised before it receives any money each year.

The funding for the job creation grant program does not come from tax revenue, but is generated by interest income, various fees and tax incentive application and monitoring fees.

“Obviously, a call center could be anywhere,” Hanwell said. “By having the employees here, those same employees are going out and buying products, getting gas, eating here.”

The Ohio-based drug store chain employs 286 people at its headquarters in Medina. It manages more than 60 stores throughout the state. It opened its first drug store in 1969.

Contact reporter Kiera Manion-Fischer at (330) 721-4049 or kfischer@medina-gazette.com.