WADSWORTH — About 3,500 residents had phone and Internet service interruptions Tuesday after local provider CityLink’s system sustained a cyber attack.
CityLink is the community-based Internet, cable and telephone service provider for the city.
City Service Director Chris Easton said the cyber-attack known as a “brute-force denial of service attack” overloaded the network with communication requests, and left many residents with no service for as long as 10 hours Tuesday.
“We have implemented measures to improve our security appliances and systems to reduce the potential for similar attacks,” Easton wrote in a statement posted on the Wadsworth Police Department’s Facebook page. “We apologize for the inconvenience and business interruption this caused some our customers.”
Easton said system administrators quickly detected and isolated the attack, which came from somewhere in the Netherlands, and no information of any kind was compromised.
“We have these types of attacks on a regular basis, and for the most part we’re able to withstand them. But this time we couldn’t,” Easton said.
He said not all customers were affected, and not all those who were affected lost service for the full 10 hours.
Most of those who experienced outages were cable modem customers, while most of those with direct fiber-optic connections were unaffected.
He said residents should not expect a repeat any time soon.
“We feel like we’ve made improvements to not only prevent that better but to recover sooner if they do happen,” he said.
Contact reporter Dan Pompili at (330) 721-4012 or email@example.com.